Redefining "Fun" Post COVID-19

After months of being cooped up in quarantine, consumers are excited to gather outdoors in a surge of domestic fun as cities loosen restrictions and FECs reopen. Now more than ever, there will be greater emphasis on the guest experience, but in the new normal, what does the essence of guest service look like?

Game card readers, just like game cards and RFID wearables, aren’t the future of FECs they’re the present (not the new normal, the old normal). They deliver an unequivocal boost to customer experience, whilst simultaneously assisting businesses in minimizing costs, driving revenue. Period. Not convinced? Read on...

The time for using coins, tokens, and tickets in an FEC have passed, accelerated by the need for contactless , cashless payments. Technology advancements in the family entertainment center software & hardware have created guest experience innovations that have improved many different aspects of FECs. Customers now anticipate arcade debit card systems, FEC kiosks, wireless readers, contactless and cashless payment technology when they enter FECs, meaning it is imperative that your venue meets their expectations.

Renee Welsh is the co-creator of Booking Boss, the award-winning ticketing and booking management platform. The company was sold to Helix Leisure in 2017. In 2018 she became CEO of Solutions Group, where she is now responsible for two of Helix’s companies – Booking Boss and Embed. Renee Welsh was named Entrepreneur of the Year in 2016 by Travel Weekly. She spoke to Blooloop about making a name for herself in the world of attractions technology. She also talked about how she is leading the way for women in the industry.

Consumers’ today expect more. They now demand and expect seamless guest experiences that include engagement, entertainment, and immersion. And they want you to exceed their expectations.